TODAY: Quality management in human services
  Change management strategies to create a culture of excellence                                                                                                                      Known Unknowns: Compliance, Risk Aversion, & Change Thursday, August  1 | 2 pm ET / 11 am PT   Your agency strives to achieve the best possible outcomes for your clients — but as you face strict regulation from government, payors, or funders, those requirements can often lead to a risk-averse culture where compliance becomes the overwhelming focus. This webinar will help you  use regulations to develop a consistent operations framework that leads to excellence. What you will learn   Understand the difference between compliance and quality  See examples of how risk elimination does not equal excellence  Use regulations as a launching point for outstanding client service   Discover the change management principles that can help you transform a risk averse culture to go beyond compliance and aim f...