EMPLOYMENT OPP: Community Resource Specialist (Baltimore County, MD)

Job Title: Community Resource Specialist

Position Type: Full-time

Level / Salary Range: $14.00 to $16.49 Hourly

Travel Requirements: Some Travel 

Applications Accepted By: Fax/E-mail/US Mail
  • Fax No: (410)285-6707
  • US Mail:  Community Assistance Network, Inc., 7900 E. Baltimore St, Baltimore, MD 21224
    • Attention: HR Department

Job Purpose: The Community Resource Specialist supports the mission of the CommunityAssistance Network by forming partnerships with the community. The Community Resource Specialist provides supportive services to clients such as utility assistance, rental eviction prevention,prescriptions, referral information, and budget counseling. The position networks with otherorganizations, churches, and vendors in order to expand potential client resources. This positionreport to the Director of Services.

Job Description: Provide holistic and comprehensive case management services to all clientsincluding: intake assessment, benefit assessment, goal setting, long term case plan development,weekly case development, program monitoring, individual money management, tenant education,advocacy and referrals.

General Duties:
  • Welcomes guest and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Completes daily intake of clients
  • Interviews clients with critical/long-term need to determine eligibility for services, determines eligibility and obtains required documentation.
  • Promote and explain CAN'S services and assist clients in solving their crisis.
  • Maintains all documentation for program i.e. reports, brochures, fliers
  • Maintains security by following procedures and monitoring log book.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Maintains safe and clean reception area by complying with procedures, rules and regulations.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensures an overall smooth operating facility.
  • Makes final decisions regarding disciplinary issues pertaining to clients.
  • Supervises volunteers on shift.
  • Communicates with any emergency personal during an incident.
  • Answers multi phone line, files, and operates copiers or other office machines. Type general
  • correspondence as needed by department, sort mail, other general office work.
  • Will input list of items, numbers or other data using HMIS software.
  • Meet with clients weekly or by weekly for up to 12 months, the first six months should be done at least 80% in person.
  • Contact landlords to validate eviction notices.
  • Conduct outreach to neighborhoods.

Minimum Skills/Qualifications:
  • AA Degree in Human Services or Social Work or related field preferred. One-year human service experience may be substituted for college degree.
  • Strong interpersonal skills.
  • Ability to develop and teach educational programs.
  • Familiarity with budget counseling
  • Knowledge of community services.
  • Telephone skills, Microsoft Office skills helpful.
  • Effective listening, professionalism, effective communication skills (verbally & non-verbally), customer (client)-focus, informing others, handles pressure, phone skills, and supply management.
  • Ability to work in a variety of settings with culturally diverse families and communicates with the ability to be culturally sensitive and appropriate.
  • Ability to work well under pressure.
  • Strong organizational skills, and documentation skills and respect for confidentiality.
  • Must have a valid driver's license and transportation.
  • Ability to work independently with strong sense of focus, task oriented, non-judgmental, open personal qualities, clear sense of boundaries.