Showing posts from January 7, 2019

Support Announcements

Support Announcements Technical Support Manager: In September, Kristy Hudson took over the Manager, Technical Support position. Kristy has worked with WellSky Community Services (formerly known as ServicePoint) for 13 years as a Senior Customer Care Representative. During her time with the product she has amassed a wealth of knowledge and expertise with the product and industry. She is committed to the growth and strengthening of our technical support department. She can be reached at . Support Structure: We hear you! You might have noticed that different support personnel may have been picking up your submitted cases over the past few weeks. Based on survey feedback we will be moving to a support queue structure. This will allow us to provide a better customer support experience! Be Proactive! With more visibility to a wide range of cases we will be able to take a