SSVF Program Update Friday November 8th, 2019
From: Supportive Services for Veteran Families Date: November 8, 2019 at 2:25:58 PM EST Subject: SSVF Program Update Friday November 8th, 2019 Topics: 1. Register Now: SSVF National Webinar: SSVF Customer Service Unannounced Standardized Veteran (USV) Project Webinar on Nov 14, 2019 2:00 PM EST 2. Register Now: SSVF Rapid Resolution Office Hours November 22, 2019 12:00 PM EST 3. Reminder: End of Year Closeout Requirements 4. Reminder: SSVF Contact Change Reporting Process 5. Reminder: FY2020 VA Data Guide Register Now: SSVF National Webinar: SSVF Customer Service Unannounced Standardized Veteran (USV) Project Webinar on Nov 14, 2019 2:00 PM EST The SSVF Program Office will provide an overview and update on the Unannounced Standardized Veteran (USV) Project. The USV quality improvement effort is commonly referred to as a "mystery shopper program". The webinar will review survey results and discuss implementation of USV including,