JOBS: Homeless Services Program Director (Baltimore City, MD)


Position Description
Baltimore City is seeking an exceptional Director of Homeless Services to lead and align efforts across agencies, provide oversight and evaluation of outcome data, provide strategic guidance on developing policy and protocols, and lead external engagement and communication strategies. This position reports to the Director of Human Services and will serve as a key advisor on system and policy reforms. The Director will act as a primary spokesperson and lead the agency’s engagement with a variety of stakeholders, such as regional and government partners, service providers, philanthropy, community and neighborhood groups and consumers.
The Homeless Services Program is the designated lead agency for the Continuum of Care, a collaborative body of service providers, funders, advocates, government agencies, and community stakeholders working together to end homelessness includes acting as the:
·        Collaborative Applicant:  Designing and implementing a coordinated community process for preparing and submitting the annual U.S. Department of Housing and Urban Development’s (HUD) Continuum of Care Program Competition.  Evaluating program and system performance and implementing continuous quality improvement strategies for homeless services delivery.
·        Homeless Management Information System (HMIS) Lead:  Developing and operating the HMIS system according to HUD regulations and guidelines, ensuring full community participation to assess needs and measure performance.
·        Coordinated Access Lead: Designing and operating the Coordinated Access system according to HUD regulations and guidelines.
HSP administers and monitors approximately $37 million annually for programs that include street outreach, emergency shelter, transitional housing, rapid rehousing, permanent supportive housing, meal programs, and eviction prevention.  Funding sources include the Continuum of Care Program, Emergency Solutions Grant, Housing Opportunities for Persons with AIDS (HOPWA), Ryan White, State Homeless Solutions Grant, City General Funds, and other special use grants. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. 

·        Lead the city's response to homelessness with strong alignment and coordination across multiple departments and key stakeholders.
·        Provide strategic guidance to the Mayor and senior staff on priorities, deliverables, and emergent issues related to homelessness.
·        Assess current City operations and develop and implement a plan of recommendations that will bring greater effectiveness and efficiency to efforts such as improved data and performance, governance structures, communication strategies, and operations.
·        Demonstrate a commitment to racial justice and ensure the City's response to homelessness is fair, just, and equitably implemented for all those in need in our community.

A BA plus at least five years’ experience in a senior leadership role within a large, publicly accountable organization. The preferred candidate will have experience successfully leading high-priority and highly visible projects. Direct experience working with or for homeless service programs is strongly preferred.

This critical role requires a talented and unifying leader to bring innovative ideas and translate big picture vision and goals into realistic plans with well-coordinated implementation leading to long-term homelessness solutions. Candidates should be dynamic and decisive, and excel in both internal management and external relations including the ability to successfully work through highly collaborative community processes. To be successful, candidates should possess the following key characteristics:
·        Courageous Leadership: Ability to inspire, persuade, engage, speak straight-forwardly about complex issues, make tough decisions and take difficult actions. Display balanced thinking that combines analysis, wisdom, experience and perspective. Produce data-driven decisions that lead to documented impact.
·        Creativity and Innovation: Ability to generate new, innovative and visionary approaches to problem solving that are effective and responsive.
·        Flexibility: Manages effectively in a rapidly changing environment, while staying focused on priorities.
·        Collaboration: Builds alliances and works across boundaries to build strategic relationships with city departments, external stakeholders, advocates and those with lived experience. Brings diverse leaders together to discuss and resolve issues and break down traditional silos. Good listener. Perceives the complexity of situations quickly.
·        Cultural Sensitivity: Focus on racial equity in ways that enable effective working relationships in diverse communities and cross-cultural situations. Creates planning solutions for and with traditionally underserved communities.

Baltimore City—the largest independent city in the nation with over 610,000 residents, in more than 250 diverse neighborhoods—wants you. With renowned health care institutions, including Johns Hopkins; 17 colleges and universities that enroll more than 120,000 students; rich cultural offerings; an award-winning food scene; and more than 7,000 acres of urban parkland—Baltimore is a world-class, East Coast city with a unique authenticity. Baltimore is the birth place of our National Anthem, Babe Ruth, Frank Zappa, and your new career. Come discover a welcoming city, big enough to matter in the world, but small enough for you to make a difference!

The salary for this position is competitive and depends on experience and qualifications. Qualified and interested applicants must submit an employment application (including letter of interest, resume and salary history) via the City’s online recruitment system at:

If you have questions regarding this announcement, please contact Belinda Harris at 410-396-3801 or

This career opportunity offers a comprehensive benefits package and competitive salary, commensurate with education and experience. Individuals under final consideration for appointment to this position will be required to submit to drug and alcohol testing and criminal background check. This position will remain posted until filled.