The NEWSWIRE - May 2018


Mediware Housing and Community Services 
May 2018
In this Issue:

Housing and Homelessness
System Performance Measures and HUD Data Quality Framework
HUD opened the Homelessness Data Exchange (HDX) on March 1, 2018 for communities to begin submitting their System Performance Measures (SPM) and HUD Data Quality Framework data. Data must be submitted by May 31, 2018 at 8:00 PM ET.
Please note that minor modifications to the 0701 Returns to Homelessness and 0706 Permanent Housing retention report are now available in your ART Gallery folders.
RHY Spring 2018 Vendor Testing and Grantee Submission
The RHY vendor testing period has ended. As your vendor, we performed the tests on your behalf. The RHY grantee submission period is May 7–25, 2018. In preparation, grantees may use the 0263 - RHY Data Completeness-Quality – v3 report in your ART Gallery with the following parameters:
  • Report Prompt - Start Date: 10/1/2017
  • Report Prompt - End Date PLUS 1 Day: 4/1/2018
  • Allowable Project Types are ES, TH, HP and SO only
  • Each Project Type should be exported separately
Information and Referral
AIRS I&R Training and Education Conference
The 40th Annual AIRS I&R Training and Education Conference is June 3–6, 2018 at the Sheraton Dallas Hotel in Dallas, Texas.
Join us for a special Mediware I&R User Group meeting on Sunday, June 3, 2018 from 9:00 AM – 3:00 PM. Reserve this time to meet with your fellow ServicePoint customers, share best practices, learn about recent product enhancements, and participate in focus groups where you can offer your feedback and suggestions on upcoming product development. Learn innovative ways your peers are connecting with community partners to increase funding and grow their footprint in their community. This is your only opportunity at the conference to focus on the mission-critical software that drives your daily I&R operations. The meeting will break from 12:00 PM – 1:00 PM for lunch on your own or with colleagues.
Space is limited so please pre-register to ensure your place here. Contact with questions.

Development News

ServicePoint 5
SSVF Data Quality Report
Updates to the SSVF Data Quality Report were included in the 5.12.60 and 5.12.61 ServicePoint release versions. The report has been revised to include the latest HMIS Data Standards, including:
  • Residence Prior to Project Entry
    • Corrected an issue where the Quality Report was not referencing the correct Interim Housing picklist value code
  • Included the following Employment questions: 
    • Employed
    • Employment Type
    • Not Employed Reason
  • Altered Gender Picklist Values:
    • Trans Female (MTF or Male to Female)
    • Trans Male (FTM or Female to Male)
    • Gender Non-Conforming (i.e. not exclusively male or female)
  • Changed label from "Homelessness prevention score" to "HP Targeting Criteria"
  • Changed VAMC Station number to reference new picklist field
  • Changed picklist wording for Residence Prior to Project Entry:
    • Permanent housing (other than RRH) for formerly homeless persons
    • Rental by client, with other housing subsidy (including RRH)
  • Changed picklist wording for RRH – Non-Homeless Living Situation
    • Permanent housing (other than RRH) for formerly homeless persons
    • Rental by client, with other housing subsidy (including RRH)
  • Updated Benefits from any source (Entry)
    • Removed 2 fields and their respective no/yes response options: #8 "Section 8, public housing, or rental assistance," and #10 "Temporary rental assistance"
  • Updated Benefits from any source (Exit)
    • Removed 2 fields and their respective no/yes response options: #8 "Section 8, public housing, or rental assistance," and #10 "Temporary rental assistance"
ServicePoint 6
The ServicePoint development team has been working hard to prepare ServicePoint 6 for Boot Camp. We look forward to you getting hands-on experience with some of the major features in ServicePoint 6. Boot Camp participants can expect to:
  • Explore Workflows and Conditional Logic in Forms firsthand
  • Review common data entry scenarios with the ServicePoint team to guide you along the way
  • Delve into the updated user interface, which incorporates modern design techniques for ease of use
  • Try out our mobile responsive user interface design which will allow you to have an optimized user experience, no matter the device
Development continues as we review your comments and suggestions from the recent feedback session. Based on your response, we are focusing our efforts on several areas to improve the user experience.

ART Gallery Updates
As noted in the April 24, 2018 customer announcement, the 0640 -  HUD Data Quality Framework Report – v7 was released on April 23, 2018. This report is ready for the 2018 submission.
The following updated System Performance Measure (SPM) reports are now available in your ART Gallery folder:
  • 0701 – Exits to Permanent Housing with Return to Homelessness, Metric 2 – v6
  • 0706 – Permanent Housing Placement-Retention, Metric 7 – v7

Focus On
Have you explored the robust functionality of ActivityPoint? This tool allows you to schedule and manage single or reoccurring events and activities such as educational events, field trips, client groups and meetings. Use ActivityPoint to track participant enrollment, waiting lists and attendance. Perfect for volunteer management, use ActivityPoint to build volunteer profiles, coordinate volunteer assignments, and track volunteer hours.
Contact your CCA for more information!
Client Services
Put our team to work for you!
Mediware's Client Services Team offers help with knowledgeable, dedicated professionals focused on helping implementations succeed. The role of the Mediware Implementation Consultant/System Administrator is to add value in a targeted way to meet the customer's specialized needs. Mediware provides a variety of managed onsite and remote services to help our customers achieve long-term viability and success with ServicePoint. Because we understand both the policy and technical aspects of System Administration, we can provide you with a complete solution, tailored to the needs of your community. Services we provide include:
  • New System Administrator Training
  • End User Training
  • Coordinated Entry Consultation
  • Visibility and Tree Structure Evaluation
  • Ongoing or Short-Term System Administration
And more! Email for more information.

Customer Spotlight: THHI Tackles Big Problems with Even Bigger Thinking

If you want to achieve big things, first you have to think big. That's the lesson from our friends at the Tampa Hillsborough Homeless Initiative (THHI). As the Continuum of Care in Tampa-Hillsborough County, they have achieved remarkable results in their community in less than four years:
  • Reduced the homeless vet population by 45% since 2015.
  • Reduced the overall number of people experiencing homelessness by 20% since 2015.
  • Realigned the community partners and resources to ensure that the system is working more efficiently to address the issue of homelessness.
  • Developed a Housing First/Rapid Re-Housing initiative model for Veterans, i.e. Operation: REVEILLE, which will be utilized in reducing homelessness among the other sub-populations in-line with the National Strategic Plan "Opening Doors.".
  • Spearheaded a county initiative to incentivize landlords to accept homeless individuals who struggle to find housing due to credit problems or a criminal background.
Read more about how they accomplished these incredible results here.

Save the Date
2018 Mediware Boot Camp
May 15-16, 2018 at the AT&T Conference Center in Austin, TX.
Join us May 15-16, 2018 in Austin for two full days of training and collaboration. The block of rooms reserved at the AT&T Hotel and overflow hotels, the Hampton Inn and Suites Austin at the University Capitol and the DoubleTree Suites by Hilton Hotel Austin, are sold out at the special conference rates. More information on the conference available here.
Volunteers of America National Conference
June 2–5, 2018 in New Orleans, LA. More information available here.

40th Annual AIRS I&R Training and Education Conference
June 3–6, 2018 at the Sheraton Dallas Hotel in Dallas, Texas. More information available here.

Association of Gospel Rescue Missions Convention
June 12–15, 2018 at the Hilton Milwaukee City Center in Milwaukee, WI. More information available here.
Mediware CareForum 2018 (formerly the Mediware Customer Summit)
September 10–12, 2018 at the San Antonio Marriott Rivercenter in San Antonio, TX.
Mediware CareForum registration is now open! The CareForum offers three days of education, networking and collaboration for all Mediware customers using any Mediware products and services. We look forward to having you reimagine care with us at CareForum 2018!

Service Code Lookup Questions
Add Service Codes to Assessment and Sub-assessments using the Service Code Lookup question type. End Users can select from the taxonomy code set and record the Service Code directly in an Assessment record.
You can use the Service Code Lookup question to record a Client's presenting behavioral health needs; document VI-SPDAT or other prioritization tool housing intervention recommendation; list Services needed or provided when not using Service Transactions; and much more!