JOBS: Client Services Mgr (Baltimore, MD)

Agency: Catholic Charities

Facility: Community Services, Baltimore, MD

Department: Our Daily Bread Employment Ct. Building - Balto. MD

Schedule: Full time

Shift: Day shift

Hours: 8:00am -5:00pm

Contact Information: Mary Ann McCloskey

Job Details:
Bachelors degree is required
Current driver's license w/ no more than 3 points
4-5 years related experience

The Employment Services Manager for Our Daily Bread Employment Center (ODBEC) is responsible for coordinating the job placement and retention services for clients.  ODBEC, a program of Catholic Charities, Baltimore, helps clients develop job search skills and has placed more than 1,000 people in jobs with local employers.  

The Employment Services Manager oversees job development, promotes job opportunities in the business community and helps to build an ongoing relationship with employers.  Provides leadership to members of the employment services team of staff, serves as a job placement manager and helps to match clients to jobs with local employers.  

Responsible for program budgets including funded grants.   

Develops and updates policies and procedures for employment operations and analyzes reports monthly to ensure placement goals are on target.  

Provides training and development opportunities for employment services staff, evaluates their job performance, provides staff recognition and builds and effective employment services team. 

Oversees client placement activities, tracks client progress and uses a coaching model to help clients/staff overcome any obstacles or challenges to running an effective program.

Oversees data collection, analysis and reporting using the Efforts to Outcomes (ETO) database.    

Serves as member of the ODBEC Management Team, working collaboratively to deliver high quality services.  

Provides hospitality to all ODBEC visitors and treat all clients, staff, volunteers and business partners with dignity and respect. 

Candidates for the position must possess a bachelor's degree in Human Resources, Marketing, Business or related field and minimum of 4 years related experience or an equivalent combination of education and experience.  The position requires excellent presentation, marketing, and entrepreneurial skills.  Demonstrated leadership and supervisory skills as acquired through at least one year of supervisory experience. Must have ability to communicate effectively in oral and written form; impart information to others using adult methods of instruction; organize and prioritize work; develop beneficial working relationships with employers; pay attention to details; work independently and as a productive member of a team; and meets established deadlines and goals.  Requires a working knowledge of Microsoft Word, Outlook, database management and use of the Internet effectively. Ability to travel to other locations for training and meetings.  If driving on agency business must possess a driver's license with no more than 3 points.  Must have visual and hearing acuity and clear speech sufficient to perform the essential functions of the job efficiently.

The responsibilities of this position must be consistently performed using the following behaviors:
1. Honor and respect the Dignity of every person.
2. Encounter each person with Compassion.
3. Act with Humility.
4. Reach out to others in a spirit of Collaboration.
5. Serve with Excellence.
6. Act with Integrity in everything you do.
Catholic Charities of Baltimore is an equal opportunity employer.