Change management strategies to create a culture of excellence
Known Unknowns: Compliance, Risk Aversion, & ChangeThursday, August 1 | 2 pm ET / 11 am PT
Your agency strives to achieve the best possible outcomes for your clients — but as you face strict regulation from government, payors, or funders, those requirements can often lead to a risk-averse culture where compliance becomes the overwhelming focus. This webinar will help you use regulations to develop a consistent operations framework that leads to excellence.
What you will learn
Understand the difference between compliance and quality
See examples of how risk elimination does not equal excellence
Use regulations as a launching point for outstanding client service
Discover the change management principles that can help you transform a risk averse culture to go beyond compliance and aim for excellence. Register today! Can't make the live webinar? Register to receive a link to the recording and slides!