We have a few support-side updates to share with everyone.
WellSky is now utilizing a new status page for ongoing tracking of system uptime, current status, and historical events. Moving forward we will no longer be sending mass communications regarding downtime or system performance. We recommend that all clients visit the new status page and "Subscribe to Updates". Notifications will be sent when performance issues are being investigated, the cause has been identified, a fix has been implemented, and when it is considered officially resolved. We are also able to post details of the root cause of these issues which will also be emailed and listed under the associated event.
This page should be referenced in the event of any service interruption or degradation of performance related to Community Services, ART, Qlik, Resource Directory, or Community & Missions (Spero). If you do not see a current event please alert our support team via a case in the client portal. If there is a current event a separate case is not necessary and you can subscribe directly to that event for further updates.
We look forward to being able to provide timely and thorough updates using this system. You can access our new status page by clicking the link below or copying this URL into your browser